Vanilla Crafts Information

Vanilla Crafts

About Us
Vanilla Crafts are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Vanilla Crafts
17 Watergate Lane
Leicester
LE3 2XQ
United Kingdom
Phone: 0116 289 2000
Email: bev@vanillacrafts.com

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Online-
We accept credit card payment, via PayPal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

By Mail-
Mail orders are only accepted from within the UK.
Using the Online Shopping Pages as a reference, write down the items you wish to purchase together with the order reference number and quantity. Add up the total amount payable including postage and package charges. Cheques/Postal Orders should be made payable to Bev Bendall.
Remittances from overseas are only accepted via Paypal.
Please send your completed order form to Vanilla Craft, 17 Watergate Lane, Leicester, England. LE3 2XQ

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

* All prices are inclusive of 17.5% VAT, where applicable.
* Please allow 30 days for delivery.
* All items are subject to availability at the time of ordering.
* We guarantee your satisfaction.
* All our products come with a 30 day no quibble guarantee.
* Details correct at time of publication of this page.

Shipping And Handling All goods are sent in padded envelopes or specially made packaging. (Please see returns section for loss or damage). UK deliveries are packed and processed as soon as possible and sent Inland 1st Class packet post. We reserve the right to a full 30-day delivery but in practice this is most unlikely. Out with our busiest times orders are normally processed within 5-7 days. European orders are sent airmail and can vary in delivery depending on their destination. Normal service to EC is 7-9 days from date of postage. Mail to non EC/Rest of world addresses is sent airmail packet post and in normal circumstances will reach you in 7-14 days. In all cases mail delivery times cannot be guaranteed. You can email us for a more accurate estimate of arrival times for your region/country. Please try to avoid giving PO Box numbers for mail, unless they are frequently serviced. You may email instructions to specify recorded mail or swifter services. These can be arranged for you in most cases. In all circumstances payment is due before mail leaves Vanilla Craft.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 2-3 business days . International orders are generally received in under 10 days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All prices include 17.5% VAT (where applicable). Currently we do not offer VAT Exemption to overseas customers or specific geographical regions.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0116 289 2000 (International +44 0116 289 2000) or write to us at 17 Watergate Lane Leicester LE3 2XQ United Kingdom

Privacy Policy Vanilla Crafts do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Loss-
In most cases mail finally arrives but much later than was anticipated. In these cases we will supply replacement copies or items ordered. Please allow a suitable time lapse before contacting Vanilla Crafts.

Damage-
In the event of goods arriving damaged we will replace items on receipt of the damaged goods and not before. In the event of goods being faulty, we will replace goods or refund items on receipt of the faulty items. You must notify Vanilla Craft in writing (ie. letter or email) of all damage or faults to goods no later than 5 days after their arrival. In all cases goods must be returned to Vanilla Craft to claim against UK postal services.

COOLING OFF PERIOD (UK and EU Customers Only)

You are entitled to a cooling off period of 7 working days. This period is to allow you the opportunity you would have had in a conventional shop to examine the goods. Your cooling off period ends seven working days after the day of receipt of the goods. If you wish to return the goods to us within this period then all original packaging must be intact and you must pay all postage costs.

Remittance Terms Payment can be made by PayPal, which accepts most credit/debit cards.

Cheques/Postal Orders should be made payable to Bev Bendall.

Remittances from overseas are only accpeted by Paypal.